Returns & Refunds Policy

We stand behind the quality of our products and guarantee our workmanship 100%. Any defects or errors on our part will result in a replacement at no charge within 30 days from customer receive the product. We typically do not accept returns due to user error, such as incorrect selection of sizes, designs, colors, etc.

 

We are committed to providing you with the absolute best products and are happy to replace your order for any of the following reasons:

 

Please email us at support@deschea.com with a photo of the product you received, along with detailed shots you wish to include. We will use this information to investigate the issue and prevent future errors. Our customer service team will review your claim, and if approved, we will provide you with a replacement free of charge. For all other requests, please email us at support@deschea.com. Our customer service team will review your claim, and if approved, we will provide you with a return address. Customers are responsible for return and exchange shipping rates. Please allow 3-5 business days after your return is received for a refund to appear. Any unauthorized returns or returns of items that are washed, worn, or damaged will not be eligible for a refund or replacement, and the item will be forfeited.

 

If you haven’t received a refund yet, first check your bank account again. Then, contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve completed these steps and still have not received your refund, please contact us at support@deschea.com.

 

Only regular-priced items may be refunded; unfortunately, sale items cannot be refunded.

 

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@deschea.com. Our customer service team will review your claim, and if approved, we will provide you with a return address.

 

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and they will be notified about your return.

 

If your claim is approved, we will provide you with a return address. You will be responsible for paying for your shipping costs when returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on your location, the time it may take for your exchanged product to reach you may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

 

Please ensure that you thoroughly review and customize the policy based on your specific business needs and practices before publishing it on your website. If you have any further questions or need additional assistance, feel free to ask!